FAQ

About .eu domain names

Transfers

Deletions and renewals

.eu accredited registrars

Internationalised Domain Names (IDNs)

Domain name disputes (ADRs)

WHOIS database

End-user extranet

Potential domain holders

About .eu domain names

When will my quarantined domain name be available again?

Look up the domain name in the .eu WHOIS database to find out on what date it will be available again for registration on a first-come-first-served basis.

If you are the holder of a quarantined domain name and would like to get your name back before then, contact your registrar to ask for a reactivation.

You can also ask a new registrar to reactivate your domain name. Your new registrar will then transfer your name from quarantine into his portfolio.

Reactivation involves a cost. Contact your registrar if you have any questions about fees.

Why is the domain name I want on hold? What does this mean?

When a domain name has a status of on hold it means that it has been registered, but is currently unavailable to be transferred, pending the outcome of legal activity. Unless you are party to the legal proceedings, EURid staff may not provide you with any more information on the domain name other than that mentioned above.

How can I check or update the name servers linked to my .eu domain name?

You can check which name servers are linked to your domain name on the WHOIS database.

Enter your domain name in the WHOIS search box, then enter the Captcha code. If you enter the code correctly, you will see information about your domain name registration, including the linked name servers and your registrar’s contact details.

If you want to change the name servers linked to your domain name, please contact your registrar.

Why is my domain name in quarantine? How can I restore it?

Your domain name is in quarantine because it has been deleted. Names are put into quarantine for 40 days, but can be reactivated at any point while in quarantine. During the quarantine period, websites or email addresses attached to the names no longer work. Once the quarantine period has passed, the domain names are released and can be registered by anyone on a first-come-first-served basis.

There are 3 reasons why a domain name can be deleted:

  • The domain name holder no longer wants the name. In this case, the 40-day quarantine serves as a cooling off period. The name can still be reactivated within the quarantine period if the domain name holder decides they would like to keep the name after all.

  • The domain name holder has not paid the renewal fee and his registrar has been forced to delete the name because of outstanding payment. After 40 days in quarantine the domain name will be released for general registration on a first-come-first-served basis, unless the holder chooses to reactivate it before then.

  • The domain name has been revoked by EURid because the domain name holder did not meet the eligibility criteria. Revoked domain names can only be reactivated by EURid.

To reactivate your domain name before the end of its quarantine period, please contact your registrar. Alternatively, you can ask a new registrar to reactivate your domain name. The new registrar will then transfer your name into their portfolio.

Transfers

My email address, as displayed in the WHOIS database, is incorrect or does not work. How can I get the authorisation code?

In the event that your email address, as shown in the WHOIS database entry, does not work, and you are unable to receive the authorisation code, you may contact your current registrar and ask them to update your email address; or, you can send a request to EURid to receive an emergency authorisation code, indicating a new working email address to which the authorisation code will be sent. Visit the WHOIS page of your domain name and click on the Request emergency authorisation code link and follow the instructions. Please note that a request to EURid for an emergency authorisation code does not update your current email address.

How long does a transfer take?

Transfers are carried out immediately after their request by the registrar owing to the fact that they are "pre-validated" (using the authorisation code). Please see here for information on how to obtain the transfer authorisation code.

If your transaction has not been carried out, please contact your registrar for further information.

Can I transfer more than one domain name at a time?

No, transferring more than one domain name at a time is not possible. Each .eu domain name transfer can be carried out using a unique authorisation code. If you wish to change the registrar and/or registrant of several .eu domain names, you should contact your current registrar and ask for a different authorisation code for each domain name you want to transfer.

Why does my authorisation code not work?

The authorisation code includes a total of 16 letters and digits separated by dashes, in the following format XXXX-AAAA-BBBB-CCCC. The authorisation code is valid for a period of 40 days. Each time the code is requested, a new one is generated, replacing the previous one and remaining valid for 40 days. Requests submitted during the first day (24 hours from the moment of the first request) of the validity period of the code will not result in a new code being generated, but will be responded with the same code (NB: there is no change in the remaining validity period). The authorisation code becomes invalid immediately after use. If your authorisation code does not work it can be for one of the following reasons:

  1. The authorisation code was misspelled or not entered correctly;
  2. It has expired;
  3. A new authorisation code has been requested in the meantime, invalidating the old one;
  4. It has already been used.
My website has not worked since I transferred my .eu domain name to a new registrar. Why is this?

Registrars are responsible for the administration of the domain names in their portfolio and for the technical implementation of domain names. In order to work properly, your domain name must be referenced by one or more name servers. A name server associates a domain name to a mail server, web server, etc. The association of this technical data should be kept up-to-date by registrars in so-called zone files.

Please contact your registrar to verify if the zone file has been transferred or updated as well.

How can I obtain the authorisation code?

In order to obtain the authorisation code, you should contact your current registrar and ask them to provide you with your .eu domain name transfer authorisation code. The authorisation code includes a total of 16 letters and digits separated by dashes, in the following format XXXX-AAAA-BBBB-CCCC.

Alternatively, you may obtain your .eu domain name transfer authorisation code via the end-user extranet. Please click here to login to the end-user extranet and obtain the transfer authorisation code. The login password will be sent to your WHOIS email address. Please make sure your WHOIS email address is fully functioning.

Should you be unable to acquire an authorisation code via one of the abovementioned channels, you may submit a formal request to EURid for an emergency authorisation code. Please visit the WHOIS page of your domain name, click on the Request emergency authorisation code link and follow the instructions to submit a request.

How do I transfer my domain name to a new registrar and/or registrant?

If you wish to transfer your domain name to a new registrar and/or registrant, you should proceed with a transfer. This procedure can be performed regardless of whether your .eu domain name is in use or in quarantine.

In order to transfer your domain name, you should contact your current registrar and ask them to provide you with the transfer authorisation code of the domain name that you wish to transfer. The authorisation code is mandatory in order for your new registrar to submit the transfer request. Please give the authorisation code to your new registrar.

If you wish to transfer your domain name to a new registrant, you simply need to give the authorisation code to the new registrant. It will then be up to the new registrant to provide the authorisation code to their registrar.

The finalisation of the transaction is immediate owing to the fact that transfers are "pre-validated" (using the authorisation code).

Click here for more information on how transfers work.

Deletions and renewals

How and when do I renew my domain name?

Check with your registrar to find out. Different registrars have different procedures for renewing domain names.

My domain name was deleted. Can it be restored?

Yes it can, provided your registrar deleted the name less than 40 days ago. When deleted, your domain name spends 40 days in quarantine. During this time, if you decide you would like it back, you can ask your registrar to reactivate it from quarantine.

You can also ask a new registrar to initiate a transfer from quarantine if you are not satisfied with your current registrar. The new registrar will transfer the name from quarantine into his portfolio. We call this transaction a “transfer from quarantine”. Technically, it works like a standard transfer.

Deleted domain names are released again after their quarantine period. Once released, they can be registered on a first-come-first-served basis, provided the eligibility requirements are met.

Please note that while a domain name is in quarantine, any websites or emails attached to it no longer work. It also cannot be registered by anybody else.

I don't want my domain name anymore. What now?

If you don't want your .eu domain name anymore you can transfer it to someone else or ask to have it deleted. Deleting your name means that the name and all the details that are associated with it, like your name and address, etc, are erased from our WHOIS database. Contact your registrar to have your name deleted.

When deleted, a domain name spends 40 days in quarantine. This quarantine period functions as a cooling off period so that you can get your domain name back if you change your mind, or if the domain name was deleted inadvertently. After the quarantine period the domain name is released for registration. This means that it can be registered by someone else on a first-come first-served basis.

When does the registration period for my domain name expire?

.eu domain names can be registered for a period of 1 to 10 years. This period is called a registration term. The registration term can also be extended by the registrar at any time before it expires. This is known as a term extension. A domain name’s registration term can be extended multiple times, provided that the number of years added doesn’t result in a total registration term that exceeds a maximum of 10 years.

EURid will automatically renew your domain name for another 1 year when it reaches the end of its registration term. But your registrar may have a different policy so check with them to find out what when your domain name will expire and what will happen to it when it does.

.eu accredited registrars

The name of the registrar shown in the WHOIS database is not the same as the company that registered my domain name. How come?

Accredited .eu registrars sometimes cooperate with subcontractors or intermediaries to offer registration services for .eu domain names to the public. However, only .eu-accredited registrars can access the .eu registration systems. It is the registrar which ultimately accessed the .eu systems to register your domain name that is displayed in the WHOIS database. If the company you used was a reseller or intermediary, its name will not be displayed. Please note that registrars sometimes include the reseller data as the ‘onsite contact’, in which case the reseller’s data does appear in the WHOIS output.

I don’t remember which registrar registered my domain name. How can I find out?

You can find the registrar details of your domain name in the .eu WHOIS database.

Enter your domain name in the WHOIS search box, then enter the Captcha code. If you enter the code correctly, you will see information about your domain name registration, including your registrar’s contact details.

Internationalised Domain Names (IDNs)

Can I use different scripts in my IDN if I separate them with a dash (-)?

No. The use of different scripts, or alphabets, in a single IDN is not allowed. IDNs made up of different scripts might look confusingly similar to other domain names, especially if they contain homoglyphs.

Has there been a Sunrise period for .eu IDNs?

No. The first-come, first-served principle applies to all .eu domain names, including IDNs.

The decision to launch IDNs under .eu without a Sunrise period was made based on the results of extensive preparation. This included papers drafted by the EURid IDNs Advisory Board and two surveys that EURid ran in 2008:

  • A survey among CENTR members

    The results of the survey showed no particular trend in favour of sunrise or landrush when introducing IDNs. The registries who opted for one solution over another were motivated by internal considerations, some of which were linked to the local Internet communities and/or their organisational profile.
  • A public, online survey

    Results showed that the public did not have a clear, strong wish for .eu to have a Sunrise period when IDNs are introduced.

    You can view a summary of the public survey results (in English) here.
What is an ACE string?

An ACE string is what you get once the IDN you entered in your browser’s address bar has been converted into a form that is understood by the Domain Name System.

ACE-strings begin with four characters, xn--, to indicate that the domain name is an IDN. Other characters, at the end of the string, indicate which characters in the IDN you entered were non-ASCII characters and what their positions were.

The characters between the prefix and the end characters are the characters from the original IDN that did not need to be converted because they already belong to the basic ASCII character set.

For example, the ACE-string of the domain name bücher.eu is xn--bcher-kva.eu.

How long can my IDN be?

The maximum length of a .eu IDN (the portion after www. and before .eu) cannot be more than 63 characters.

This limit applies after the name has been converted into an ACE string for use by the DNS (Domain Name System).

Examples:

www.abcdef.eu is 6 characters long. www.xyz.eu is 3 characters long. www.bücher.eu, however, is considered 13 characters long. That is because its ACE string is www.xn--bcher-kva.eu.

How does the Domain Name System handle IDNs?

The Domain Name System recognises basic ASCII characters only, such as plain Latin script.

To be recognised by the DNS, IDNs must be converted into strings made up of basic ASCII characters. These are called ACE strings. ACE stands for ASCII Compatible Encoding.

Converting IDNs into ACE strings involves two steps known as Nameprep and Punycode.

Step 1

During the Nameprep process, an Internationalised Domain Name is prepared for conversion in several ways: This includes replacing so-called normalised non-ASCII characters with their ASCII equivalents. It is during this step that the German ß, for example, is converted into ss.

Step 2

During the Punycode process, the so-called normalised IDN is converted into an ACE string.

ACE strings always begin with the same four characters (xn--) to indicate that the domain name is an IDN.

These four characters are followed by any basic ASCII characters, which do not need to be converted, that are used in the original IDN.

Other characters, at the end of the string, indicate which characters in the IDN entered were non-ASCII characters and their positions within the name.

For example, the ACE string of the bücher.eu IDN is xn--bcher-kva.eu.

What is homoglyph bundling? Does EURid offer it?

Domain names can appear so similar that it is often difficult to distinguish between them due to the fact that they consist wholly or partly of homoglyphs. When these domain names are treated as one group, it is called a “homoglyph bundle”. Certain registries have adopted policies to deal with homoglyph bundles. One approach is to ensure that once a domain name from a certain homoglyph bundle is registered, it is not possible to register any other domain name belonging to the same bundle. Another is to only allow the registrant of the first name of a homoglyph bundle to register any other member of the same bundle.

The homoglyph bundling approach is used to reduce the risk of confusion created by two identical-looking domain names that may have different domain name holders. While EURid does not currently offer homoglyph bundling, the risk of registering confusing similar domain names is greatly reduced by not allowing script mixing.

Are .eu IDNs case-sensitive?

No. No distinction is made between upper-case and lower-case letters.

What are homoglyphs?

Homoglyphs are characters which, due to similarities in size and shape, appear identical at first glance. The homoglyphs below represent two unique characters belonging to two different scripts, or alphabets:

Cyrillic character a Unicode number 0430
Latin character a Unicode number 0061
Why can’t I mix scripts in my IDN?

.eu IDN domain names can consist of Latin, Greek and Cyrillic characters used in any of the official languages of the European Union. Many homoglyphs contain characters from different scripts. A .eu IDN domain name can consist of characters based on one of the three scripts. Therefore, many domain names that would otherwise be confusingly similar are prevented from being registered.

Domain name disputes (ADRs)

Can EURid help with my dispute?

We can answer questions related to .eu domain names and the .eu registry. But we cannot help you file an ADR (Alternative Dispute Resolution) case or other legal action. Nor can we answer questions about a case that has been filed. ADRs are handled by the independent Czech Arbitration Court.

What happens to the disputed domain name if I win my ADR?

If the ADR panel accepts your complaint and you are eligible to register .eu domain names (you reside in, or your company is based in the EU or in Iceland, Liechtenstein or Norway), the domain name will be transferred to you after a 30-day appeal period.

If the panel accepts your complaint and you are not eligible to register .eu domain names, the domain name will be revoked after a 30-day appeal period. Once revoked, it will spend 40 days in quarantine before being made available for registration.

Someone registered a domain name that I want or that I have a better claim to than its current holder. What do I do?

.eu domain names are registered on a “first-come, first-served” basis. If the domain name you want is already registered, you could try contacting the domain holder and asking if they are willing to cede the domain name to you.

See our website for more information on these topics:

WHOIS database

What do all the domain name statuses in the WHOIS database mean?

A domain name can have any one of the following statuses:

Registered This domain name has been registered by another party and is unavailable.
Available This domain name is available for registration by an organisation or individual located within the European Union or in Iceland, Liechtenstein or Norway.
Not Available for registration This domain name is not available for registration. This could be for several reasons including that it has already been registered by someone else.
Withdrawn This domain name has been registered but has been withdrawn. It is temporarily inactive and may not be transferred pending the outcome of legal activity.
On Hold This domain name has been registered and is on hold. It is active but may not be transferred pending the outcome of legal activity.
Not Allowed The name is unavailable because it is not allowed. It violates one of the technical limitations for .eu domain names.
Blocked This domain name is unavailable for registration because it has been blocked by the EU member states, the countries of Iceland Liechtenstein and Norway, or the EU institutions. See here for more information.
Reserved This domain name is unavailable because it has been reserved by the European Union institutions, one of the EU Member States, EEA countries, countries in the EU accession phase, or EURid. See here for more information.
Quarantined This name is currently unavailable because it is quarantined. A domain name holder may decide to give up a name and delete its registration. When that happens, the domain name is put into a 40-day quarantine as a safety measure.
Application Pending This name is unavailable because an application for it is still pending. One or several people applied for this domain name during the Sunrise period and the validation process is underway.
Seized The domain name has been seized following a request received by a law enforcement authority. Legal action pending. For further information, please contact legal@eurid.eu.
What is WHOIS?

WHOIS is a protocol that allows users to access the .eu database of domain names. Using WHOIS you can query a .eu domain name to check its status. If a domain name is registered, for example, WHOIS indicates the contact details of the domain name holder, as well as additional information about the registration. If a domain name is not registered, WHOIS will show that the name is available. Domain names can also have other statuses. To find out what they are, click here.

Can you remove my contact information from the WHOIS database?

We can never remove all contact information. The amount of contact information shown in the WHOIS will vary depending on whether you registered your .eu domain name as a company or organisation or as a private person.

Companies and organisations are required by European law to show all their contact details in the WHOIS database, including a physical address, a telephone and fax number and an email address. For private persons, only the email address and the language in which they prefer to correspond are displayed by default. Please see the .eu WHOIS policy.

If you are a private person and your domain name was accidentally registered as belonging to a company under your name, you can ask your registrar to amend the contact details by removing your name from the organisation field. This way, most of your contact details, including your name and telephone number, will no longer be visible to the general public.

What are proxy services?

Proxy services are services offered to conceal the contact details of the domain name holder for various reasons.

Why are proxy services used?

One of the reasons for using proxy services is to ensure privacy: some holders do not want their private data to be shown on the public WHOIS of the domain name registry. At EURid, we automatically hide the registration data of individuals for privacy reasons. Another reason may be to obscure the identity of a party engaging in illegal or harmful activities, including phishing, cybersquatting, fraud, and more.

How do I change my contact details in the WHOIS database?

Please ask your registrar to change your contact details on your behalf.

They can do this by means of a transfer or by updating the registrant contact. Updating your data via a transfer will add one year to the remaining registration term of your domain name. Updating the data by updating the registrant contact will leave the registration term unchanged.

It is very important that your contact details are correct. If your contact details are false, contain mistakes or are outdated we won't be able to contact you and you might end up losing your domain name.

End-user extranet

How do I log in to the .eu end-user extranet?

To log into the end-user extranet, a domain name holder must first register as a user. Once registered, a password is sent to the email address that is listed for the holder’s domain name in the WHOIS database. Please note that a separate user account must be created for each domain name.

Existing users can log in to the extranet here.

What is the .eu end-user extranet? What can I use it for?

The .eu end-user extranet allows you, as a .eu domain name holder, to manage certain aspects of your domain name.

On the end-user extranet you can:

  • View the contact information associated with your domain name and, provided you are a natural person, choose to display selected details in the WHOIS database
  • Obtain an authorisation to transfer your domain name.

Potential domain holders

How much does registration cost?

The cost varies by registrar. Accredited .eu registrars set their own prices for .eu registrations and related services.

Need help in selecting a registrar? You can use our registrar list to find one.

Who can register a .eu domain name?

Any natural person, company or organisation residing in or established in the European Union, Iceland, Liechtenstein or Norway can register a .eu domain name.

The .eu Terms and Conditions document explains who is eligible to register a .eu domain name and the obligations of domain name holders. It also describes the terms and conditions under which domain names may be transferred and provides information on privacy and data protection.

How do I find an accredited .eu registrar?

You can find a .eu-accredited registrar by searching our registrar list. You can refine your search by name or country.

Who should I contact if I have questions about my .eu domain name?

You should contact your registrar.

If you don’t know your registrar’s contact details, enter your domain name in the WHOIS search box to access the data for your domain name registration, which includes your registrar’s contact details.